Refund policy

Lucky Chick Designs' product is manufactured by a third-party Print-On-Demand company. Please read below for specific instructions on how to return a product purchased from Lucky Chick Designs. 

 

Need to return Water Bottles or Ornaments? 

Beverage Bottles (Water Bottles and Thermoses) and Wall Decor are manufactured by and shipped from Printify.

Printify is a print-on-demand company, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if your customer ordered the wrong size, color, or simply changed their mind.

However, in case of a damaged product or a manufacturing error, Printify offers a free replacement or a refund if you contact us within 30 days of product delivery. Please get in touch with our team using the “Submit issue” form and provide a clear photo showing the issue.

Note that if the order shipping details were incorrect, or if the customer ordered the wrong size or color, Printify will not be held responsible and will not offer replacements or refunds. 

  

Damages and issues

Please inspect your order upon reception and contact Printify immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds

Printify will notify you once they have received and inspected your return, and let you know if the refund was approved or not. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at krisparfitt [at] gmail [dot] com